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1. Go to the folder ..\DocuPerformer\Core\Main
2. Find the file DocuPerformer.exe.config
3. Open this file DocuPerformer.exe.config with a text editor
4. Jump to line 236, RetrieveFoldersUseRestful and change the value from false to true
5. Save the file
6. Restart the Docu Performer
7. Try again the sync or documentation

Solution 3

In some cases loading the folder structure fails, then we need a "false".

• "false" does not show the "Favorite folders" in the BO folder tree
• "true" shows the "Favorite folders" in the BO folder tree

1. Go to the folder ..\DocuPerformer\Core\Main
2. Find the file DocuPerformer.exe.config
3. Open this file DocuPerformer.exe.config with a text editor
4. Jump to line 233, RetrieveFavoritesFolder and change the value from true to false
5. Save the file
6. Restart the Docu Performer
7. Try again the sync

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