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1. Open file DocuPerformerPerformerSuite.exe.config (..\DocuPerformerPerformerSuite\Core\Main)
2. Open DocuPerformerPerformerSuite.exe.config in a text editor (e.g. Notepad)
   
3. Jump to line 333433, or search for "system.serviceModel"
   
4. Add a new attribute sendTimeout="00:10:00" to the binding element "DpBoWebServiceClient"
   
   
   The time format is HH:MM:SS.
   The example is 10 minutes.

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If the "timeout-value-increase" still does not work, you can switch to the slower, but more stable way of calling the folder structure:

1. Go to the folder ..\DocuPerformerPerformerSuite\Core\Main
2. Find the file DocuPerformerPerformerSuite.exe.config
3. Open this file DocuPerformerPerformerSuite.exe.config with a text editor
4. Jump to line 236319, RetrieveFoldersUseRestful and change the value from false to true
5. Save the file
6. Restart the Docu Performer Suite
7. Try again the sync or documentation

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In some cases loading the folder structure fails, then we need a "false".

• "false" does not show hides the "Favorite folders" in the BO folder tree
• "true" shows the "Favorite folders" in the BO folder tree

1. Go to the folder ..\DocuPerformerPerformerSuite\Core\Main
2. Find the file DocuPerformerPerformerSuite.exe.config
3. Open this file DocuPerformerPerformerSuite.exe.config with a text editor
4. Jump to line 233316, RetrieveFavoritesFolder and change the value from true to false
5. Save the file
6. Restart the Docu Performerthe Performer Suite
7. Try again the sync