...

...

Summary

This BO -Trace trace can be used to log the precise the exact communication between the BO SAP -System system and the Docu the Performer Suite.
The result of the trace tracing can be analyzed and the cause of issues can be revealed.identified.

The traces contain no report data or passwords!

Advance information

(Activation and Deactivation is described below)

• As soon as the trace is activated, extended logs will be generated in the 'Log' folder (C:\Users\<USER>\Documents\BI Docu PerformerPerformerSuite\Log\BoConnectionTrace).
• Example of the 'Log' folder (there may be more log files):

  Image Removed

  No reporting data or passwords are contained in the traces!

  Image Added

Step-by-Step instruction

1.  Close the Docu Performer 
2. Create manually the subfolder ' Close the Performer Suite
3. Delete folder '\Settings_off' (Path: "C:\Users\<USER><USERS>\Documents\BI Docu PerformerPerformerSuite\Settings'.Place this _off")
4. Start the Performer Suite (the latest version of the TraceConfig.xml file into is now created within the '\Settings_off' folder.
   Image Removed
5. The trace is now activated - only execute the relevant actions 
6. Then deactivate the trace again (makes the search easier):
7.  Close Docu Performer 
Rename the folder '\Settings' )
8.  Close the Performer Suite again

9. Navigate to path 'C:\Users\<USER>\Documents\PerformerSuite'.

10. Rename the folder '\Settings_off' to only '\Settings'
    ~(the trace is now activated)
    Image Added
11. Start the Performer Suite and execute the relevant BO actions you want to trace.
12. When you are finished, switch off the trace again:
    1.  Close the Performer Suite
    2. Rename the folder back to '\Settings_off'
    Send
    1. 
       ~(the trace is now deactivated)
13. Please send all the 'BO'-log files zipped to us.
    Image Removedthe Performer Suite Support Team
    Image Added

Troubleshooting

No trace-files being generated

Perform the following steps, if no trace-files are created in "C:\Users\<USER>\Documents\PerformerSuite\Log\BoConnectionTrace":

1.  Close the Performer Suite
2. Delete the folder Settings_off
3. (Delete the folder Settings)
4. Start the Performer Suite (an updated version of the TraceConfig.xml is created within the 'Settings_off' folder)
5.  Close the Performer Suite
6. Start the Step-by-Step instruction with point 4.

Latest Content of the TraceConfig.xml

Default path: "C:\Users\<USER>\Documents\PerformerSuite\Settings_off\TraceConfig.xml"

<TraceSettings AutoFlush="true">
<Sources>
<Source Name="BiPlatformModel" SwitchValue="All" />
<Source Name="BiPlatformModelSync" SwitchValue="All" />
<Source Name="BoRestfulClient" SwitchValue="All" />
<Source Name="BoRestfulPlatformClient" SwitchValue="All" />
<Source Name="BoRestfulWebiClient" SwitchValue="All" />
<Source Name="BoRestfulWebiClientPackets" SwitchValue="All" />
<Source Name="BoWebServiceClient" SwitchValue="All" />
<Source Name="BoWebServiceClientPackets" SwitchValue="All" />
</Sources>
</TraceSettings>