Summary

There are two possible ways of how you can contact our support team and create a support ticket.
You can either create a support ticket through our Service Desk (recommended) or by directly writing an email to support@bluetelligence.de (a ticket will be automatically generated in our Service Desk.)

Way 1 - Create a ticket in our Service Desk (recommended)

1. Please sign up for an account (if you don't have an account yet).
   
   
   
2. After signing up, you will find yourself right away in our Service Desk.
   You can now:
   
   > (1) View your Request (top right)
   > (2) Create a new Ticket
   > (3) Send in a Feature Request
   
   
   
3. After five minutes you will also receive a confirmation email from jira@bluetelligence.de.
   
   
   

Way 2 - Email to support@bluetelligence.de

1. Write an email to support@bluetelligence.de.
   
   
   
2. One minute later: You will receive your confirmation, that we received your request and automatically a portal account has been created for you.
   Please activate your account (optional) from jira@bluetelligence.de.
   
   
   
3. Please follow the instructions and activate your account (optional).
   
   
   
4. Another one minute later: You will receive the ticket number from support@bluetelligence.de (eg. DPSD-1454) and you are now able to view your request or reply to this email to message the support-team again.
   
   
   

5. The "Performer Suite" Support-Team will reply to you, and you will receive an email from support@bluetelligence.de, which will look similar to this:
   
   
   

   You can "turn off this request's notifications" at any time.
   Keep in mind, you won't receive any more messages from the Support-Team for this ticket anymore.

   But you can always click "View request" and check the conversation directly in our Support-Portal.

6. After your ticket is solved you will receive a message from support@bluetelligence.de and the opportunity to rate our service.