Summary

Starting the PerformerSuite.exe shows a maintenance window that the license is invalid or expired.

Error

Cause

The Performer Suite cannot connect to its DB and shows the message, because it cannot find any license parameters which are saved to the DB.
The reason could be missing authorizations or a VPN is blocking the communication to the DB.

Solution

For a quick win, please try the following solutions from top to bottom.

(1) AppBackup.data

Delete the file AppBackup.data and try again to start the PerformerSuite.exe. ("C:\Users\<USER>\Documents\PerformerSuite\AppBackup.data").

(2) Admin

Run the PerformerSuite.exe as Administrator.

(3) ConnectionData.xml

If your colleague can connect to the DB successfully, ask your colleague to send you his ConnectionData.xml (..\PerformerSuite_root\AppData\ConnectionData).
Replace your XML file and try again to start the PerformerSuite.exe. (this file contains the encrypted connection parameters to your DB)

(4) Re-Install

Uninstall the Performer Suite and re-install the Performer Suite in a fresh new folder.

Feel free to create a ticket in our Help Desk and attach the PerformerSuite.log-file, if you need any further support.
Thank you!

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