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Summary

SAP System is not reachable from the Docu Performer.

Error

In the log file, you find messages like the following:

RfcOpenEx failed(RFC_ERROR_COMMUNICATION): SAP_CMINIT3 : rc=20 > Connect to SAP gateway failed
Connect_PM GWHOST=<application server>, GWSERV=sapgw<system number>, SYSNR=<system number>

LOCATION CPIC (TCP/IP) on localhost
ERROR hostname '<application server>' unknown
TIME Mon Aug 14 13:32:25 2017
RELEASE 720
COMPONENT NI (network interface)
VERSION 40
RC -2
MODULE nixxhl.cpp
LINE 193
DETAIL NiHLGetNodeAddr: hostname cached as unknown
COUNTER 5

Cause

The IP and the name of the Application Server are not mapped in your hosts file.

Solution

Add the IP of the Application Server and the name of the Application Server to your host file (\Windows\System32\drivers\etc).
Your system admin can help.

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