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Note

Starting from 02/2019 you can only update 3 major releases higher than you currently are, e.g. from 20.2 to 21.2.

Your current version:Update max to:
19.2 →20.2
19.3 →20.3
20.1 →21.1
20.2 →21.2
20.3 →21.3
21.1 →22.1
21.1 →22.1

You can update to v21.2 from:

20.2 → 21.2 = (tick)
19.2 → 21.2 = (error)

Current logic:
The Performer Suite client can only access its Performer Suite database if it has the same version.

ClientDBResult
20
21.
2
1
20
21.
2
1
20.3 →20.3
21.
1 →
2 →21.
1
2

21.

2 →

2 →

21.
2
3
(error)

21.

1

3 →

21.
2
3
(error)

As soon you have updated your database to 21.23, your 21.clients will no longer be able to access the database and will show the prompt to update your client.

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1. Execute Setup File 

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Info
titleUsing an SQL Server or Oracle Database?

It is only necessary for one person to carry out the update - the database structure is updated centrally.

After the database is updated, each client installation must be updated to ensure that the software version is compatible with the database version.
If it is incompatible, a message is displayed when the Performer Suite is started.

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Use the "Browse" button to select the folder of your Performer Suite installation that you want to update.
Press “Next“ to proceed.
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Select the components you want to update. With the AutomationTool you can perform an automatic, daily synchronization in the background.
Press “Next“ to proceed.
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Note

If you receive the prompt to uninstall the services, please follow the instructions in this article (windows admin rights needed).

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The installation of the new version is now complete.

If changes are made to the database, the license, or the function modules, further steps are necessary.
To perform these additional steps, the updated Performer Suite installation must be started.
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2. Database Update

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Every major release requires an update of the database structure, for example, if the updated version contains new data fields.
Press "Next" to proceed.
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Check the parameters of your database and continue with "Next".
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The very last confirmation that you have created a backup.
Continue to perform the DB update with "Yes".
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Wait until the database update is complete.
This process may take some time, depending on the speed and size of your database (learn more).
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The update of the database is complete when you see the confirmation screen:
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3. Load License

Note

A onetime new license file is needed for >= v20.2.

Please download the new Performer Suite license, which we delivered with the latest setup file.
Due to the product restructuring, it was necessary to adjust your old Docu Performer license.

You have not received a new Performer Suite license?
Please contact us: info@bluetelligence.de

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4. Update Function Modules

Should it be necessary to update the custom function modules, we will inform you of this in an e-mail.
The steps for updating the function modules are described in the article "Function Modules".

5. Synchronization without Standard Update

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