Summary

You are currently setting up your initial BO connection, but the connection fails when you press "Connect" in the Performer Suite.

Our BO setup guide, which we recommend, is only as good as your CMC is maintained by your BO administrator.
This means, that there are possibilities that your connection to your BO fails, even if your configuration in the Performer Suite matches the settings from your CMC.

Unexpected behavior

There can be various error messages.

Cause

The information from your CMC are only free text fields that must be correctly maintained by your BO administrator.

Quick-Win Solution

To get a working URL, just take the URL used in the browser to open your BI Launchpad or CMC.
Then take only protocol, server, and port (if specified).

Truncate everything after that.
This then results in, for example: https://10.118.169.25:8080/

Then use this and append the paths accordingly:

• /biprws
• /BOE/OpenDocument/opendoc/openDocument.jsp
• /dswsbobje

If you need further assistance, please to create a ticket in our Help Desk.
Please do not forget to attach the PerformerSuite.log file for easier troubleshooting.
Thank you!