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Summary

Did you lose access to the Admin User of your Performer Suite?

Error

Error: Authentication into application failed.

Cause

The password is incorrect.

Solution

  1. Press the "Forgot password?"-button. A new password should be sent to your email within 2min.


  2. The email comes from "Service Bluetelligence support@bluetelligence.de" and looks like this:
    There is a high chance that everything will be automatically blocked with "Password Reset" by your security department.
    Please check your SPAM folder and ask your IT department whether it may have ended up in the SPAM filter.

  3. If no email arrives within 2min, please open a ticket regarding your issue in our Help Desk.
    The support will have a solution for you.
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