Summary

This BO trace can be used to log the exact communication between the BO SAP system and the Performer Suite.
The result of the tracing can be analyzed and the cause of issues can be identified.

The traces contain no report data or passwords!

Advance information

(Activation and Deactivation is described below)

• As soon as the trace is activated, extended logs will be generated in the 'Log' folder (C:\Users\<USER>\Documents\PerformerSuite\Log\BoConnectionTrace).
• Example of the 'Log' folder (there may be more log files):

  

Step-by-Step instruction

1.  Close the Performer Suite

2. Navigate to path 'C:\Users\<USER>\Documents\PerformerSuite'.

3. Rename the folder '\Settings_off' to '\Settings'
   ~(the trace is now activated)
   
4. Execute the relevant BO actions in the Performer Suite you want to trace.
5. When you are finished, switch the trace off again:
   1.  Close Performer Suite
   2. Rename the folder back to '\Settings_off'
      ~(the trace is now deactivated)
6. Please send all the 'BO'-log files zipped to the Performer Suite Support Team