Summary

This BO trace can be used to log the exact communication between the BO SAP system and the Performer Suite.
The result of the tracing can be analyzed and the cause of issues can be identified.

The traces contain no report data or passwords!

Advance information

(Activation and Deactivation is described below)

• As soon as the trace is activated, extended logs will be generated in the 'Log' folder (C:\Users\<USER>\Documents\PerformerSuite\Log\BoConnectionTrace).
• Example of the 'Log' folder (there may be more log files):

  

Step-by-Step instruction

1. Delete folder '\Settings_off' (Path: "C:\Users\<USERS>\Documents\PerformerSuite\Settings_off")
2. Start the Performer Suite (an updated version of the TraceConfig.xml is created within the 'Settings_off' folder)
3.  Close the Performer Suite again

4. Navigate to path 'C:\Users\<USER>\Documents\PerformerSuite'.

5. Rename the folder '\Settings_off' to '\Settings'
   ~(the trace is now activated)
   
6. Execute the relevant BO actions in the Performer Suite you want to trace.
7. When you are finished, switch off the trace again:
   1.  Close the Performer Suite
   2. Rename the folder back to '\Settings_off'
      ~(the trace is now deactivated)
8. Please send all the 'BO'-log files zipped to the Performer Suite Support Team
   

Troubleshooting

No trace-files being generated

Perform the following steps, if no trace-files are created in "C:\Users\<USER>\Documents\PerformerSuite\Log\BoConnectionTrace":

1.  Close the Performer Suite
2. Delete the folder Settings_off
3. (Delete the folder Settings)
4. Start the Performer Suite (an updated version of the TraceConfig.xml is created within the 'Settings_off' folder)
5.  Close the Performer Suite
6. Start the Step-by-Step instruction with point 4.

Latest Content of the TraceConfig.xml

Default path: "C:\Users\<USER>\Documents\PerformerSuite\Settings_off\TraceConfig.xml"

<TraceSettings AutoFlush="true">
<Sources>
<Source Name="BiPlatformModel" SwitchValue="All" />
<Source Name="BiPlatformModelSync" SwitchValue="All" />
<Source Name="BoRestfulClient" SwitchValue="All" />
<Source Name="BoRestfulPlatformClient" SwitchValue="All" />
<Source Name="BoRestfulWebiClient" SwitchValue="All" />
<Source Name="BoRestfulWebiClientPackets" SwitchValue="All" />
<Source Name="BoWebServiceClient" SwitchValue="All" />
<Source Name="BoWebServiceClientPackets" SwitchValue="All" />
</Sources>
</TraceSettings>