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Table of Contents

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Important Information

Warning

It is MANDATORY to create a backup/dump of your Performer Suite database before you proceed with the update!
In case of a failed update attempt, you risk the complete loss of your data, if you proceed without a backup!

If you need assistance to create a backup, please contact your DB-Admin.

info
Note

As soon you have updated your database to 2122.31, your <=21.2 clients will no longer be able to access the database and will show the prompt to update your client.

Starting from 02/2019 you can only update 3 major releases higher than you currently are, e.g. from 20.3 to

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22.

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1.

Your current version:

Update max to:

19.2 →

20.2

19.3 →

20.3

20.1 →

21.1

20.2 →

21.2

20.3 →

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22.

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1

21.1 →

22.

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2

21.

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2

22.3

22.1 → 

23.1

Info

You can update to

v21

v22.

3

1 from:

20.3 → 2122.3 1 = (tick)
19.3 → 21.3 (warning)Ignore the version error during installation due to a special case (it is possible to upgrade from 20.3 to 22.1).
20.2 → 22.1 = (error)

Current logic:
The Performer Suite client can only access its Performer Suite database if it has the same version.

Client

DB

Result

21.1 →

21.1

(tick)

21.2 →

21.2

(tick)

21.2 →

21

22.

3

1

(error)

21

22.

3

1 →

21

22.

3

1

(tick)


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1. Execute Setup File 

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title
Info

Using an SQL Server or Oracle Database?

It is only necessary for one person to carry out the update - the database structure is updated centrally.

After the database is updated, each client installation must be updated to ensure that the software version is compatible with the database version.
If it is incompatible, a message is displayed when the Performer Suite is started.

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Use the "Browse" button to select the folder of your Performer Suite installation that you want to update.
Press “Next“ to proceed.Image Removed

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Select the components you want to update. With the AutomationTool you can perform an automatic, daily synchronization in the background.
Press “Next“ to proceed.Image Removed

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Note

If you receive the prompt to uninstall the services, please follow the instructions in this article (windows admin rights needed).

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The installation of the new version is now complete.

If changes are made to the database, the license, or the function modules, further steps are necessary.
To perform these additional steps, the updated Performer Suite installation must be started.Image Removed

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2. Database Update

Warning

DO NOT:

  • ...cancel the update process during the DB update process.
    This WILL corrupt your DB and you need to restore your DB from your old backup /dump and run the update process from the start.

  • ...perform the update through a VPN, since this can significantly increase the duration of the update

Every major release requires an update of the database structure, for example, if the updated version contains new data fields.
Press "Next" to proceed.Image Removed

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Check the parameters of your database and continue with "Next".Image Removed

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The very last confirmation that you have created a backup.
Continue to perform the DB update with "Yes".Image Removed

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Wait until the database update is complete.
This process may take some time, depending on the speed and size of your database (learn more).Image Removed

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The update of the database is complete when you see the confirmation screen:Image Removed

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3. Load License

Note

A onetime new license file is needed for >= v20.2.

Please download the new Performer Suite license, which we delivered with the latest setup file.
Due to the product restructuring, it was necessary to adjust your old Docu Performer license.

You have not received a new Performer Suite license?
Please contact us: info@bluetelligence.de

Image Removed

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4. Update Function Modules

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