Symantec False Positive Detection

Summary

The 'Symantec' application moves the setup.exe into quarantine due to insufficient reputation.

Error

Symantec Endpoint Protection Notification
Scan type: Auto-Protect Scan
Event: Security Risk Found!
Security risk detected: WS Reputation
File: docuperformer_setup_19_3_0_1_64bit
Location: Quarantine
Computer: ******
User: ******
Action taken: Quarantine succeeded
Date found: Donnerstag. 10 Oktober 2019 08:43:25

Cause

Suspected Erroneous Detection due to insufficient reputation.

Solution

Please report the false positive through Symantecs' whitelist.
(We would do this step for you, but unfortunately, we do not know, which exact Symantec product you are using.)

We would

Go to 'https://submit.symantec.com/whitelist/'
'Report false positive'
'When installing an application'
Select the Symantec Product you are using.

Feel free to create a ticket in our Help Desk and attach the DocuPerformer.log-file, if you need any further support.
Thank you!